ABOUT PROTECTION AND PROCESSING OF PERSONAL DATA
WEBSITE VISITORS AND CUSTOMERS INFORMATION TEXT
- DATA SPEAKER
As ÖZLEM DOMBAZ-SUMERCE WORKSHOP-ANUISTAR ; We show maximum sensitivity to the security of your personal data. It is our duty to protect the personal information you share with us by visiting the https://www.sumerceatolyesi.com/ website, becoming a member, placing an order or filling out the contact form. In this context, we would like to enlighten you with the title of “Data Controller” as regulated in the Law on the Protection of Personal Data.
- WHAT PERSONAL DATA DO WE COLLECT?
| ID information | Name, surname, TR Identity Number, tax office and number information, |
| Communication information | Email address, phone number, street address |
| Transaction Security Information | Device IP information and log records, site visit information, internet provider domain name, browser type and version, Password / Password information, product information added to the cart and reviewed |
| Customer Transaction | KVKK and Commercial Electronic Communication Permit information, Bank account information, invoice information, payment method in case of return, Credit card information to be sent to the payment institution if you pay by credit card, Type, code, number, date and price information of the ordered products, order note |
| Request and Complaint Information | Request, opinion and complaint information, |
| Marketing Information | Shopping history, cookie records, information obtained through campaign work |
your credit card information such as bank information, bank card or credit card number, expiration date and CVV code are processed during the sale, this data is not stored by ÖZLEM DOMBAZ-SÜMERCE ATÖLYESİ-ANUISTAR .
- FOR WHAT PURPOSES DO WE PROCESS PERSONAL DATA?
We process the Personal Data we collect for the following purposes, depending on their nature:
- Creating membership accounts and executing membership transactions on the site,
- Carrying out order processes through the site or call center, informing about the delivery status of purchased products and service changes,
- Concluding questions, requests or complaints regarding the products purchased on the site,
- Checking to ensure site security
- Carrying out the necessary work by our business units and carrying out the relevant business processes in order to benefit the persons concerned about the products offered by us, including the sales and marketing activities of the products,
- Establishing sales contracts for our products and services, executing invoicing processes, monitoring financial and sales records,
- Managing customer relations and ensuring the up-to-date and correctness of customer contact information,
- Fulfilling the legal obligations to which we are subject,
- Providing information to authorized institutions based on the legislation and fulfilling official institution requests,
- Ensuring the legal, technical, commercial and occupational safety of the persons who have a business relationship with our company,
- Determining and implementing the commercial and business strategies of our business,
- Planning and execution of customer satisfaction and corporate communication activities,
- Carrying out raffles, campaigns, competitions, promotions or advertising activities,
- Keeping personal data during the general statute of limitations in order to follow up and execute legal affairs and to constitute evidence in possible future disputes,
If you give your explicit consent ; Personalizing the marketing processes of our company’s products and services by contacting you with identity information, contact information, customer transaction and marketing information, customizing the products and services offered by our business, including profiling and analysis activities, according to the tastes, usage habits and needs of the relevant people, recommending and promoting them to the relevant people, It is processed for the purpose of conducting surveys, research and analysis studies for customer satisfaction, and to carry out informative communications regarding product promotions, discounts, points earned, gift certificates, campaigns and promotions in accordance with the Regulation on Commercial Communications and Commercial Electronic Messages.
- METHOD OF COLLECTING PERSONAL DATA AND LEGAL REASON
Your personal data can be collected and processed automatically or verbally through our office, call center, mobile communication channels, web/mobile site, e-mail, social media channels and similar means that you have contacted with our company.
Provided that it is directly related to the establishment or performance of a contract, it is necessary to process the personal data of the parties to the contract, based on the legal reason;
- Creating membership accounts and executing membership transactions on the site,
- Carrying out order processes on the site, informing about the delivery status of purchased products and service changes,
- Concluding questions, requests or complaints regarding the products purchased on the site,
- Establishing sales contracts for our company’s products and services, executing invoicing processes, monitoring financial and sales records,
- Based on the legal reason that it is clearly stipulated by the law and is mandatory for the data controller to fulfill its legal obligation;
- Fulfilling the legal obligations to which our business is subject,
- Providing information to authorized institutions based on the legislation and fulfilling official institution requests,
Based on the legal reason that data processing is mandatory for the establishment, exercise or protection of a right;
- Keeping personal data during the general statute of limitations in order to follow up and execute legal affairs and to constitute evidence in possible future disputes,
- Based on the legal reason that data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject;
- To carry out the necessary work by our relevant business units for the realization of commercial activities carried out by our enterprise and to carry out related business processes,
- Checking to ensure site security
- Carrying out the necessary work by our business units and executing the relevant business processes in order to benefit the related persons from the products and services offered by our business, including the sales and marketing activities of our products and services,
- Managing customer relations and ensuring the up-to-date and correctness of customer contact information,
- Ensuring the legal, technical, commercial and occupational safety of the persons who have a business relationship with our company,
- Determining and implementing the commercial and business strategies of our business,
- Planning and execution of customer satisfaction and corporate communication activities,
- Planning and execution of sweepstakes, campaigns, competitions and promotional activities.
If you have your explicit consent, based on your explicit consent;
- Performing the marketing processes of our company’s products and services by contacting you, customizing the products and services offered by our company, including profiling and analysis activities, according to the tastes, usage habits and needs of the relevant people, and recommending and promoting them to the relevant people,
- Analyzing your shopping preferences (visits, orders, etc.) on the site,
- Conducting surveys, research and analysis studies for customer satisfaction,
- Performing informational communications regarding promotions, newsletters, discounts, points earned, gift certificates, campaigns and promotions in accordance with the Regulation on Commercial Communications and Commercial Electronic Messages.
- TRANSFERRING PERSONAL DATA
Resolving your requests and complaints and being able to contact you when necessary, information technologies, marketing/advertising/analysis activities or consultancy that requires expertise, etc. with business partners, suppliers and expert service providers (e.g. electronic message tool service providers, call center, legal and financial consultancy services, e-invoice / e-archive invoice service providers, independent audit service providers, post / cargo / courier, etc.) for the purpose of obtaining their services. ) with the condition that it is used within the scope of the services provided by these companies for the purpose of fulfilling the activities of our company. We transfer the information requested from us to these institutions, organizations and authorities in order to fulfill our obligations to give information, documents and other related obligations to authorized and authorized private or public institutions and organizations, judicial authorities and official institutions / organizations, and to use our legal rights such as lawsuit and reply rights. .
- YOUR RIGHTS UNDER KVKK
Regarding your personal data within the scope of KVKK and related legislation;
- Learning whether your personal data is processed or not,
- If your personal data has been processed, requesting information about it,
- Learning the purpose of processing personal data and whether they are used in accordance with the purpose,
- Knowing the third parties to whom your personal data is transferred, in the country or abroad,
- Requesting correction of your personal data if it is incomplete or incorrectly processed,
- Requesting the deletion or destruction of your personal data within the framework of the conditions stipulated in the KVKK legislation,
- When you request the deletion or destruction of your personal data with the correction of incomplete or inaccurate data, requesting this situation to be notified to the third parties to whom we have transferred your personal data
- Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems, and
- If you suffer damage due to the unlawful processing of personal data, you have the right to demand the removal of this damage.
submit your requests regarding your above-mentioned rights to us through the methods specified in the “Personal Data Owner Application Form” document available at https://www.sumerceatolyesi.com , your applications will be concluded free of charge as soon as possible and within thirty days at the latest, depending on the nature of your request; however, if the transaction requires an additional cost, you may be charged a fee according to the tariff to be determined by the Personal Data Protection Board.
Data Controller: ÖZLEM DOMBAZ
E-mail: info@sumerceatolyesi.com
Address: Vişnezade Mah Süleyman Seba Cad. No: 79 Inner Door No: 1 Beşiktaş İstanbul
